Cancelling your subscription
- In the MomEase app — Account → Subscription → Cancel. Cancellation takes effect at the end of your current billing period. You keep access until then.
- Via Google Play — open the Play Store app → menu → Payments and subscriptions → Subscriptions → MomEase → Cancel.
- Via the App Store — Settings → your name → Subscriptions → MomEase → Cancel Subscription.
- By email — write to support@momease.app with the email address on your account. We reply within 2 business days.
Refund eligibility
You are eligible for a full refund if:
- You were charged after cancelling.
- You were charged an amount different from what was displayed at checkout.
- A core feature you paid for has been unavailable for more than 7 continuous days through no fault of yours.
You are not eligible for a refund if:
- You changed your mind after using the app for several days, and no service failure occurred.
- You cancelled the subscription but forgot before the next renewal — cancellations only affect future billing periods.
Free trial
If we offer a free trial, you will not be charged during the trial period. Cancel any time before the trial ends to avoid charges. If you're charged immediately after a trial and you never opened the app, email us within 7 days and we'll refund it.
How to request a refund
- Refunds for App Store subscriptions must be requested via Apple: reportaproblem.apple.com
- Refunds for Google Play subscriptions can be requested via Google Play or by emailing us.
- For direct-billed subscriptions (Stripe on the web), email support@momease.app with your order reference.
Timing
- We respond to every request within 2 business days.
- Approved refunds post to your original payment method within 5–10 business days.