App: MomEase · Contact: support@momease.app
Delete from the app
- Open MomEase on your phone.
- Tap the Account or Settings tab.
- Scroll to Delete my account.
- Confirm the second prompt. Deletion is immediate and cannot be undone.
Can't sign in?
Email support@momease.app from the email address associated with your account. We reply within 2 business days and process the deletion within 7 days of verifying your identity.
What gets deleted immediately
The moment you confirm, all of the following are removed from our database and cannot be recovered:
- Your account (email, hashed password, profile).
- Your journal entries, mood check-ins, saved meditations, meal favourites, and sleep preferences.
- Messages with the AI assistant and community posts you made.
- Your notification preferences and device push tokens.
- Any future scheduled reminders.
What we keep, and for how long
- Subscription and payment records — retained by our payment processor (Stripe / Apple / Google) under their financial-regulation retention (typically 7 years). Card numbers were never visible to us and are not affected.
- Anonymised server logs — retained up to 30 days for security and diagnostics, then rolled over. No account identifiers.
Deleting some data without deleting your account
You don't have to close your account to remove specific things:
- Journal entries — open any entry and tap Delete.
- Community posts — long-press any post and choose Delete.
- Conversations with the AI — open the chat and tap Clear conversation.
- Marketing / reminder push messages — Settings → Notifications → toggle off.
- Download your data first — email us and we'll send a JSON export within 30 days at no charge.